TelEm Group launches top-up service with Windward Islands Bank

POSTED: 04/20/12 2:35 PM

St. Maarten – TelEm Group’s mobile provider TelCell is now offering top-up services via Windward Island Bank’s Easy Charge Service. The new service was announced this week and now TelCell mobile customers only have to register once with WIB to be able to recharge their mobile phones 24/7 and from any location.

“The registration takes place from any WIB Bankomatiko (ATM) outlet,” TelEm Group Manager, Marketing & Sales Carmen Lake-Reyes said.

Mobile customers only have to follow a few simple steps in order to register their personal mobile phone information after which they will receive a Passcode. Then they can recharge their mobile phones any time they like.

“The new service is very convenient. Our mobile customers will now have the additional option of recharging their mobile phones without having to buy a prepaid card or without having to visit a top-up location,” Lake-Reyes said.

Lake-Reyes thanked The Windward Islands Bank for assisting TelEm Group in offering the new service to customers through the bank’s Easy Charge service. Normal debit card rules apply to the new service, therefore Easy Charge top up requests will only be completed once there are sufficient funds in the customer’s WIB account.

“We are asking customers to keep their passcode secure and to treat the passcode in the same way they would treat their credit or debit card pin code.”

Information about the new service is available from any WIB customer service officer or from any TelEm Group customer care representative. Customers can also try the service themselves by visiting any WIB Bankomatiko. They must choose Phone Recharge from the main option screen, choose SMS Registration, choose Telephone Service Provider, enter cellular telephone number and choose to recharge other phones.  Customers will then receive a registration receipt from the Bankomatiko. Once the process has been completed, customers will receive an SMS message confirming registration. The customer’s SMS passcode will be delivered in this message.  This passcode is needed to send all recharge requests and should be kept in a safe place.

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