SZV presents Action Plan 3.0 to Minister Rafael BoasmanPOSTED: 09/24/15 1:06 PM
St. Maarten – Social and Health Insurances (SZV) updated Minister of Public Health Social Development and Labor Rafael Boasman last Friday on its future developments entitled “Action Plan 3.0.” During the morning session, interim CEO Glenn Carty explained in detail SZV’s future developments for Country St. Maarten.
The first priority for 2016-2018 is to transform SZV into a performance driven and client focused organization. The action plan clearly states that to ensure structural progress, a new management structure, cultural change instruments and programs, client focused processes and SMART IT solutions will be developed and implemented.
In addition to the above, it is the intention to have some of the following actions taken, such as: make processes and procedures more efficient and client friendly; improve the medical claims unit; set up professional healthcare procurement and align care demand and supply amongst others. The latter, will be taken care of by the tripartite consisting of the Ministry of Public Health Social Development & Labor, SZV and St. Maarten Medical Center (SMMC).
SZV plans to set up a one stop shop by reorganizing service lines; communicating SZV’s more efficient procedures and improving complaint and compliment procedures.
SMMC-director Kees Klarenbeek presented the hospital’s business case, based on the protocol that was signed on March 26. There is an agreement to develop a sustainable business case for SMMC together with SZV and the Ministry of Public Health Social Development and Labor. Minister Boasman is supportive of the plans and urged the parties involved to continue their collaboration to improve the country’s healthcare needs.