Suggests other ministries follow suit – SHTA commends minister for name badge-initiative

POSTED: 09/24/12 11:34 AM

GREAT BAY – The St. Maarten Hospitality & Trade Association SHTA has expressed its wish that more departments will follow the lead of Minister of Public Health, Social Development and Labour Cornelius de Weever to have staffers wear name badges.

The association commended De Weever in a press release issued this weekend for his decision to give his staff name tags because it creates “an atmosphere of accountability.” SHTA Executive Director Alfred Harley said that especially employees who deal primarily with the public will find name their badges useful. “They make an employee more approachable to customers and inform them who they are talking to, in case they need to ask for the employee again. And it can speed up a follow up visit that does not have to begin with I don’t know the name of the person I was dealing with.”

Harley said the name badges are especially helpful in businesses or government offices with a large number of employees or a large number of potential and current customers.

“Name tags allow us to recognize excellent service and to hold people accountable for the information and service they provide in both a positive and negative manner,” the release stated. “The department name and the position of employees printed on a name badge may also in some cases be an added value because it allows customers to identify the correct person to deal with their specific problem or answer a relevant question.”

The SHTA says it believes that instituting name tags for staff in public offices is a step in the right direction. “This is an opportunity to remove the anonymity that people have without them.  It allows people to introduce themselves to someone whom they don’t know by saying their name instead of asking them who they are. This allows the conversation to get right to the point..

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