St. Maarten SuperHost gets its first government contract

POSTED: 01/25/12 11:40 AM

Minister of Public Health, Social Development and Labor Cornelius de Weever and St. Maarten SuperHost’s Managing Director Tamara Leonard sign the contract for St. Maarten SuperHost to provide two years of customer service training to the 25 staffers in the Department of Labor Affairs and the Department of Social Services.

St. Maarten – Minister of Public Health, Social Development and Labor Cornelius de Weever has signed a contract with St. Maarten SuperHost for the provision of customer service training to the 25 staffers in the Department of Labor Affairs and the Department of Social Services. The actual training will start on March 19 and will follow a customer survey/customer appreciation day on January 31. The surveys will be repeated every six months as a way to measure progress.
Tuesday’s signing is the culmination of five months of discussions on how to raise the customer service level in the two departments. The ministry approached several agencies and eventually decided that SuperHost was the right fit. The proposal was submitted to the minister and he gave the “go ahead” in December 2011.
“I am using the public’s money to improve service and I hope that the departments will indeed improve their service,” de Weever said.

SuperHost’s Managing Director Tamara Leonard is pleased that a government department has joined the SuperHost program.
“It is our honor to have government join our movement to bring back friendliness and to take service to another level. It is important to empower our civil servants and take away the impression that civil servants do not give service,” Leonard added.

Head of the Department of Social Services Mark Schloss called Tuesday’s signing “very important.”
“We want to give the best service. With this training we will have the opportunity to give St. Maarten what it deserves. I am very glad we can start this year,” Schloss said.
“We are very pleased that the minister has approved this training. It has been long in the waiting and it fits with the ministry’s strategy and the minister’s vision. The goal is to serve the people of St. Maarten well,” Head of the Department of Labor Affairs Peggy Ann Dross said.

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