St. Maarten Airport selects SCELL to train staffPOSTED: 02/19/16 2:24 PM
St. Maarten Airport News – The partnership between the Human Resources Department of Princess Juliana International Airport with the University of St. Martin’s School of Continuing Education & Life-Long Learning (Scell) for an employee training program, will take off at full speed in early April and continue through May.
The Human Resources Department of the airport said it strongly agrees with Richard Branson’s statement that “Clients do not come first, employees come first. If you take care of your employees, they will take care of your clients.”
“We strongly believe that we need to take care of our employees in order for the rest to follow. In pursuing this goal, we chose Scell as one of the key training organizations to assist us in this endeavor,” said the airport’s Deputy Managing Director Larry Donker.
“We chose Scell because we are convinced that it will be able to connect with our employees in a way that will encourage them to continuously develop themselves and pursue personal growth, which will ultimately benefit the airport as a whole. Our goal is to create a win-win situation for both the organization and its employees. Scell will help us reach this goal,” Mr. Donker added.
“It has been a pleasure working with the airport’s human resources department to develop their employee training program,” Scell-director Natasha Gittens said. “The airport’s leadership is impressive and they’re committed to the professional development of their employees. This illustrates the value they place on professional training and education.”
“The new partnership is a ‘win-win’ for Scell and the airport. We acknowledge and understand the level of importance they place on professional development and training and have customized all of their selected training programs based on the airport’s mission, vision and specific goals to directly enhance employees’ professional skills, ability to better engage with airport patrons and to provide customer service excellence on a daily basis,” Gittens said.
The training will be geared toward the airport’s front-line staff, leaders, and supervisors. “Their decision to allow Scell to conduct a pre-assessment in December 2015, prior to training delivery was a brilliant approach and allowed them to get a true pulse of what employees needed in terms of professional skills and allowed employees to directly contribute to the development of the employee development plan,” Dr. Gittens said.
The training program will focus on customer vs. customer care, supervisor training, management training, and time management and setting achievable deadlines. It will also include managing work teams effectively, team building and performance evaluations.