St. Maarten Airport introduces self check-in kiosks

POSTED: 04/4/11 12:07 PM

St. Maarten – The Princess Juliana International Airport (PJIAE) has set yet another aviation standard in the North Eastern Caribbean with the introduction of automated check-in kiosks in the check-in hall of its terminal building. Already welcomed as cost and time savings mechanisms by several of the airport’s airline partners, eight Common Use Self-Service (CUSS) kiosks were installed on April 1, as a representation of PJIAE’s continued efforts to improve passengers’ experience as well as implement and offer the latest cutting-edge technology.

“This development represents our aim at remaining in the foreground of the aviation industry in this region; I am proud to say that PJIAE is the first airport in the direct vicinity of St. Maarten that brings this technology online,” Interim Managing Director, Larry Donker said.

The kiosks’ installation will allow passengers to perform an automatic check-in, which cuts check-in time by more than half for passengers with checked luggage and offers an even quicker option for those without any checked luggage. This allows PJIAE to accommodate the extra flow of travelers during peak hours by reducing facility congestion and enabling better use of check-in positions and gates.

“By introducing CUSS kiosks we are providing faster check-in for our passengers, and also reducing queues at check-in desks. The common use kiosks can be used by any of the airlines to offer check-in to their passengers; ensuring that both our passengers and our airline customers receive the highest level of service,” Donker said.

Supplied by SITA, a leading specialist in air transport communication and IT solutions, the new kiosks provide multiple services to the traveler while maintaining flexibility for both airports and airlines. US Airways is the first carrier to make use of the service, but other airlines such as Continental, Delta and Air France/KLM have already signed agreements, and will be making use of the service within short. The aviation industry has welcomed airport self-service check-in kiosks, as they improve passenger processing and customer service.

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