Retailer refunds British tourist for damaged ring

POSTED: 09/28/11 11:52 AM

St. Maarten – British tourist Jacky Evans received a $1, 400 refund from a local retailer yesterday for a gold ring she bought during her vacation on St. Maarten in May. When this newspaper approached the retailer almost three weeks, ago, on Friday September 9, he immediately offered to make amends to the customer’s satisfaction.

It took some time for Evans to ship the ring back to St. Maarten, but last Friday it was received at the office of The Today Newspaper. Managing Editor Hilbert Haar took the jewelry to the retailer who promptly refunded the $1, 280 Evans had paid for it in May. The retailer also refunded $130.47 to cover the cost for sending the ring back to St. Maarten.

Jacky Evans noted on her return home that the ring had lost several diamonds, and she took it to a local jeweler in her place of residence, Coventry, for an evaluation. That jeweler, Neil A. Whetstone, wrote a devastating report and concluded that the ring should have never been sold.

After The Today Newspaper published the story on November 10, the Tourist Bureau also got in touch with Evans to offer her an apology for the experience she had gone through.

Evans is happy with the solution. When she first contacted The Today Newspaper with a call for help, she felt ripped off by the jeweler. Now that the matter has been resolved to her satisfaction, she will in the future return for another visit to St. Maarten.

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