Phillips gets training in Bermuda

POSTED: 02/22/12 1:15 PM

St. Maarten – The Secretary General of the Bureau Ombudsman St. Maarten Patricia Phillips has returned from Bermuda after a one week exchange visit and training at the Bureau Ombudsman. Bermuda’s Ombudsman Arlene Brock is one of the Ombudsmen in the Caribbean, which organizes training for staff members of other Ombudsman institutions.
“The training/exchange was very fruitful and again it shows the tight knit relationship that exits among the Ombudsman institutions,” a release stated.

The training consisted of reviewing the complaint management system, the steps relating to general and systemic investigations, statistics gathering, preparation and presentation of the Annual Reports. Philips also sat in on complaints assessment meetings with directors of various departments and was able to experience firsthand the installation of the first public access group. This group is initially established for one year and will serve as an advisory group for the Ombudsman.

Philips also visited the Human Rights Commission and the Consumer Affairs and met with the chairman of the Police Complaints Authority. These agencies are complaint authorities in their respective areas.
Phillips also discussed logistics for hosting the Caribbean Ombudsman Association (Caroa) conference in 2013. This was based on the fact that Ombudsman of Bermuda organized the 2008 Caroa Conference.
This visit was sponsored by Usona.

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