Minister Pantophlet wants more workshops to train taxi drivers

POSTED: 09/10/12 12:25 AM

St. Maarten / 7 Sept. 2012 – Minister of Tourism, Economic Affairs, Transport and Telecommunications Romeo Pantophlet is looking forward to more customer service training workshops for taxi drivers.
The St. Maarten Tourist Bureau recently introduced the “Successful Taxi Driver” as a customer service training program coordinated by the Caribbean Tourism Organization (CTO).
The taxi drivers were selected for the pilot phase of the training program because of their constant daily contacts with visitors. They are the second contact with visitors after immigration officers.
The St. Maarten Tourist Bureau aim is to ensure that visitors are provided with accurate information about the destination and that they also receive the highest quality customer service.
A total of 25 taxi drivers from the four associations took part in the training.
“A Train the Trainee” component will also form part of the initial program to ensure the continuity of the training program for all licensed taxi drivers.
The training includes a two hour walking tour of Philipsburg with a tour guide.
The tourist bureau used the opportunity to give all participants a copy of a recently published book with most frequently asked questions about St. Maarten.
The training for taxi drivers comes at an odd moment: just two days ago the management of Resort of the World N.V., the company that operates the Sonesta Maho Beach Resort and Casino published an ad in which it announced that Marc Anthony Peterson, driver of taxi 289 is no longer allowed on the property “given his general misconducts and disrespectful behaviour.”
The company stated that Peterson is “no longer allowed to service resort guests visiting or staying at any of their properties or those visiting any of their gaming establishments.”

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