Liat upgrades reservation system

POSTED: 10/19/12 11:39 AM

St. Maarten – Regional airline Liat is set to upgrade its computerized reservations system CRS and its departure control system DCS next week /Tuesday and Wednesday.

Liat advises travelers that its reservations system will be unavailable from 6:00 p.m. on Tuesday October 23 until approximately 9:00 a.m. the following morning. New bookings or changes to existing booking have to be done outside of these hours.

The systems upgrade will enable Liat to improve its interline capability, which could facilitate seamless connections with other carriers.

Liat says that it is confident that the new CRS, which also has the capability for new features such as web check-in which will be added over time, will vastly improve the customer experience.

While no major hiccups are expected during the migration to the new system, Liat realizes that even the best planned cutover could result in unforeseen challenges, the company stated in a press release. It urges travelers scheduled on flights departing from 6:00 p.m. on October 23 through to 12:00 noon the next day to adhere to its required check-in of at least two hours before departure. Customers are also required to present a copy of their latest itinerary to accelerate the check-in process.

The airline’s corporate web site www.liat.com will not be available for bookings during the upgrade. However, customers may log on to the web site and the Liat Facebook page (http://www.facebook.com/liat1974ltd) for updates.

The Liat call center remains accessible from Antigua on 1-268-480-5582; toll free from the rest of the Caribbean on 1-888-844-5428; from Puerto Rico and the US Virgin Islands on 1-866-549-5428 and from the United Kingdom on 0-808-234-2329.

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