Insel Air postpones new route to Caracas

POSTED: 07/21/11 11:30 AM

GREAT BAY/WILLEMSTAD – Insel Air will postpone operations between Hato International airport, Curacao and Aeropuerto Internacional de Maiquetia, Caracas beginning today because the government of Venezuela has imposed a flying stop. The airline’s management said Tuesday they have not been informed of the reason.

The stop comes just days after the airline had its inaugural flight on July 18. The airline’s Chief of General & International Affairs Edward Heerenveen has pledged that affected passengers will be re-accommodated.

“We are working together with other airlines to accommodate all passengers who already booked a flight to or from Caracas with Insel Air. We are contacting all customers personally to make sure nobody gets stranded,” Heerenveen said on Wednesday.

The senior airline official has also said they hope to resume the flights soon.

“Our representatives in Venezuela are working round the clock to get this operation back in the air. We already invested a lot in this route and would prefer to start flying it again as soon as possible,” Heerenveen said.

“Benefits such as flying miles from our Insel StarMiles program will still be awarded, as well as all other benefits one receives with an Insel Air ticket,” Heerenveen added.

Affected customers can call the Insel Air call centers in Curacao +5999 737 0444 or the US 1800 386 4800for more information. People who booked with a travel agent can best ask their travel agent for information.

 

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