Health and Social Insurances appointment system to be improved further

POSTED: 07/25/11 12:16 PM

St. Maarten – Interim Director of the Health and Social Insurances (SZV) Dennis Richardson has announced that clients will soon be able to make appointments at the office, on the phone or via the internet. This next evolution in raising the level of service was revealed on Sunday’s For the Record on Radio Soualiga 99.9 Choice F.M.
The addition of the three new means to make an appointment is in an effort to continue to reduce lines and waiting periods at the office. That has already been curbed significantly with the introduction of the appointment system. At the moment people register with the security guard at the office when they need to make an appointment. Once some of the new staff is in place people will be able to register at the Customer Care Center. This will be followed by registering through a telephone call or through a web port.
“We want to do this to ensure that people only have to come one time,” Richardson said.

National Health Insurance
The SZV is also busy at the moment with discussions on the development of the National Health Insurance as it will be the agency that is charged with implementing it. The formative work is being led by the Ministry of Public Health, Social Development and Labor. Richardson said the proposal on table is for every person to receive medical insurance which gives them access to certain basic services. Current services will be maintained and more will be added but it won’t cover everything.
“We believe that there are certain things that the private sector is doing right now that we don’t necessarily want to cut in on and some of it also a matter of a person’s choice. For example if someone wants to be in a first class room, that is something we believe is a matter of choice and we won’t be covering that, but it’s definitely more the former SVB offered,” Richardson said.
Richardson also said that having the Health and Social Insurance find administered here as of the start of the year has allowed the staff to grow professionally as they’ve been learning all the ins and outs of managing a national healthcare and social insurance fund. He believes that experience will serve them well when implementation of the National Health Insurance begins on January 1, 2012.
The interim director also announced on Sunday that the SZV has enough in reserve to take it to between 2017 and 2020 and that the government has taken “the wise decision” and instructed the company to “invest the money wisely so that pension payments are guaranteed and there will not soon be a need for higher premiums.” The other option before the government was using the reserve as a justification for reducing premiums.

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