Harbour Group places focuses on passenger satisfaction

POSTED: 06/25/12 2:57 PM

GREAT BAY – The St. Maarten Harbour Group of Companies soft opened it Commercial Department recently. The new department, which is housed in the John Craane Cruise Terminal, will be responsible for sales and marketing, yachting and cruise operations. Chief Executive Officer of the Harbour Group Mark Mingo says implementation of a cruise conversion programme that is supported by the St. Maarten Tourist Bureau and Princess Juliana International Airport is also going a major priority.
Rosina Romeo, Ichel Moeslikan and Alexander Gumb will be the staffers in the department. Next to the three main tasks they are also charged with ensuring cruise passengers are satisfied. That means they will deal with complaints and attempt to anticipate passenger needs. The group will also collect and analyse statistics. Their data will be used to craft future projects based on trends and emerging niche markets.
Minister of Tourism, Economic Affairs, Transportation and Telecommunications and members of his cabinet were at the soft opening and were briefed on the department’s role. The minister and his staff also toured the facility and were able to meet Moeslikan who has over 10 years experience in the yachting sector. One of the things she pointed out is that yacht captains are complaining more about dockage fee at the marinas than they are about the harbour group’s bridge fees. Moeslikan wants to open talks with the marinas on growing and sustaining the country’s yachting sector.
Pantophlet was presented with a large photo with cruise ships at all six berths at the two cruise piers. This includes Royal Caribbean’s Allure of the Seas.

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