Dollar-A-Day program back at Summit Resort

POSTED: 02/12/13 12:03 PM

St. Maarten – The Summit Resort Hotel in Cupecoy, is celebrating its 40 years in operation this year and has returned to the Dollar-A-Day program. It says its guests have always been very happy with the work that has been done on the island through the program.

Summit Resort had undergone some changes 4 years ago and during that time the program was not being run at the resort. However, recognizing the significant benefit to the island and the hotel staff, the hotel management was happy to restart with the program.

The program was officially launched by the Hospitality & Trade Association (SHTA) over 10 years ago, which gave visitors an opportunity to contribute to the Social Development and Hospitality Education on the island.

“We are really looking forward to participating in the Dollar-A-Day program once again. We are especially pleased with the type of training it provides for our staff.” General Manager of Summit Resort, Edna Evans said.

Evans said that with much of the upgrade of the facility already have been done; the focus is now on ensuring the staff has the proper training to enable them to provide excellent customer service to the guests. “Training the staff is something that we see as not only good for the hotel, but for the island in general. This because of the increase in the service level on the island which will secure as being truly the “Friendly Island” and we want to keep it that way,” she said.

The staff was also given some basic training on how to promote the program to the guests, plus a set of marketing tools was given out to assist them. Through the hotel’s participation in the Dollar-A-Day program, the staff can benefit from discounted training and certification programs following the American Hotel & Lodging Educational Institute (AHLEI) professional certification curriculum. The SHTA provides the job training for Front Desk Customer Care, Housekeeping, Security, Maintenance and Food & Beverage staff.  Training is also available for Supervisors and Managers. The programs’ motto is “give one Dollar-A-Day and make St. Maarten Smile.”

 

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