75% Statia complaints were about local governmentPOSTED: 11/30/14 10:45 PM
GREAT BAY/STATIA—Seventy-five per cent of the complaints received on Statia by the national ombudsman were about the local government, according to a press release from the ombudsman office. The Statia population took full advantage of the presence of the national ombudsman on their island and attended the consultations to state their grievances.
“The representatives of the national ombudsman look back with satisfaction on their recently concluded visit to Statia. The ads on radio, TV and other media are reaching a big part of the population and people are taking the step to come to the consulting hours in growing numbers. The successful outcomes in many of the past cases also produced mouth-to-mouth advertising. This trend resulted in a higher number of complaints being lodged than last time: a total of 29. Over 75% of these were about St. Eustatius’ local government institutions, IND-CN and the Health Insurance Office ZVK,” the news release states.
“We are happy to be able to assist so many people”, says one of the national ombudsman representatives. In some of the more urgent cases action was taken immediately, with several instances yielding fast results: elusive contacts were established or long awaited information finally received. In other cases, the process was set in motion and an eye will be kept on follow-through.
The representatives are satisfied that their visiting hours were so well frequented and with the level of trust persons have in the office of the National ombudsman. A future visit is being planned but prior to this citizens are advised to file their complaints online at www.nationaleombudsman.nl or via free regular mail to the following address: De Nationale ombudsman Antwoordnummer 10870 2501 WB Den Haag