Public gives IND high marks
POSTED: 03/2/12 3:18 PMSt. Maarten – The Immigration and Naturalization Service (IND) has been given an almost perfect score for its services by 135 people who attended its information day and open house. The average general score was 8.8, while the average score for helpfulness was 8.9, overall satisfaction was 8.8 and a 9.0 for overall satisfaction with services and the way information is presented. The questions included: how do you rate the service received from the IND? How helpful was the staff? What is your level of satisfaction? How was the information brought forward to you?
The figures were disclosed as part of a statement about the event that was attended by 150 people. The good results are well received by the department’s management.
“IND Management concludes that the average scores are very consistent and high, and when considered that it was a representative sample the conclusion is that the public appreciates the services of the IND, which is good to very good,” a press release states.
Two recommendations that the IND will work on based on the survey are holding additional information sessions and reducing the waiting time for services as much as possible. This may be done by adding more helpdesks.
